About CHMECareers

Mechanic / Service / Repair Technician

Location: Foster City, CA

Our Rehab Repair Technician/ Mechanic will work closely with our ATP’s and our Rehab Warehouse Manager and Coordinators to ensure the timely processing of patient orders for mobility devices such as power wheelchairs and scooters. We will work together as a team to facilitate complex systems that are ultimately going to change the lives of our customers. Adding the ideal Rehab Technician to our team is our goal. CHME is willing to train for this position. We are looking for someone who is a quick learner and can retain knowledge and training. Our ideal candidate should be initiative and have both technical and mechanical skills. You must be able to balance compassion and kindness with purpose and professionalism. Previous experience working on wheelchairs, scooters, and power wheelchairs is preferred we are willing to train the right candidate.

SUMMARY: Assists Rehab Technology Professional (ATP) in providing care and Fabricating and fitting assistive technology for patients with disabling conditions of limbs and spine by performing the following duties:

Duties and Responsibilities / Essential Functions:

Assembles seating and mobility equipment in a timely manner. Makes necessary equipment modifications to prepare goods for delivery to the patient. Responds to service calls and makes repairs as needed in the office and in the field.

Delivers equipment as directed by the Rehab Warehouse Manager. Assists the Rehab Technology Specialist team with fitting adjustments and equipment modifications to ensure the best possible product for the patient.

Responsible for assisting with warehouse shipping and receiving duties related to daily operations. Ensures timely receiving and tracking of purchase orders and maintains communication with vendors on orders received with damaged or missing goods. Obtains return authorizations as needed and coordinates with Rehab Warehouse Manager to ensure timely return of goods.

Attends seating clinics with the Rehab Technology Specialist team as necessary to assist with evaluations, modifications and deliveries.

Provides inventory control for rehab orders and stock items in the warehouse. Maintains shop area in a neat and organized manner to insure proper care of equipment. Assists with annual physical count of inventory goods.

Assists in the timely completion of work orders, which may involve but is not limited to, research of components, calculation and extension of equipment price and preparation of quotes for patients, referral sources and insurance companies.

Maintains Automobile Log on company vehicles. Insures Warehouse Manager is informed of needed repairs and maintenance. Obtains estimates for said repairs and schedules needed work.

Must maintain regular and predictable attendance.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to lift up to at least 75 pounds.

Required Education, Experience & Competencies:
High School Diploma or equivalency certificate.
Knowledge of hand tools.
Knowledge of power circuits.
Valid driver’s license
Must show proof of COVID vaccinations
Job Type: Full-time

Benefits:

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Foster City, CA: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver’s License (Required)

Work Location: One location

Respiratory Therapist

Location: Foster City, CA

Provides Respiratory Therapy in the homecare setting. CHME (California Home Medical Equipment) has an opening for a full time/ part time respiratory therapist position for the East Bay// San Mateo area.

Responsibilities:

• Responsible for providing instruction and routine follow-up with patients, family and caregivers on the proper use of various medical equipment.
• This includes cpap, bilevel therapy, oxygen therapy, ventilators, apnea monitors, suction, cough assist as well as other treatment modalities.
• The respiratory therapist will interact with referrals, physicians and home health agencies to ensure ongoing communication and integrated care plans.
• Makes appropriate clinical decisions regarding therapies provided, patient home assessments, intervenes and identifies individual patient needs.
• Maintains patient files with current physician orders, progress notes and other detailed information.
• Assures compliance requirements as they pertain to insurance protocols, CHAPS and the State Board of Pharmacy.

OTHER SKILLS: motivated individual with ability to work creatively in various home environments. Equipment setups done at our Foster City office, patient homes and hospitals. Provides educational in-services to staff members, physicians, referrals and other customers as requested. Routine interaction with sales staff to further skills, advancement.

REQUIREMENTS: Current RCP license in state of practice, RRT preferred, current CPR certification, valid driver’s license and auto insurance.

Driver / Delivery

Location: Foster City, CA

The Driver/Technician is an entry level position- CHME WILL TRAIN FOR THIS POSTION ! The primary responsibilities include: driving a 14 foot box truck, delivery-pick up of home medical equipment, education and assessment to patients. Ability to lift 100 pounds on a regular basis, work in a fast-paced environment, computer proficiency, strong written and verbal communication skills, and a valid driver’s license. On-call work hours are required. This position requires the ability to work independently. Must adhere to Company, Federal, State and local regulations and compliance. CHME, Inc. follows all COVID safety precautions and protocols. CHME requires that all employee have COVID vaccinations and provide status.

Responsibilities:

• Delivers medical equipment to patients as directed by the Distribution Manager, Dispatcher, and other designated company representative.
• Responsible for delivering, set-up, service and pick-up of medical equipment and related supplies to and from patient’s residence and skilled facilities.
• Transport, handle and route medical equipment according to CHME solutions policies and procedures to comply with infection control, equipment maintenance, and safety.
• Perform scheduled preventative maintenance and non-scheduled maintenance of equipment.
• Complete performance safety checks on equipment at the time of delivery.
• May clean and disinfect medical equipment as needed.
• Load and unload equipment safely to assure no damage or injury.
• Utilize transport devices provided by CHME.
• Maintain accurate records in accordance with CHME policies and procedures, i.e., patient equipment delivery/pick-up/service forms, vehicle reports, manifests, and patient needs..
• Ensures delivery vehicles are stocked with appropriate supplies, safety, personal protective and cleaning equipment.

Maintains, organizes, and ensures that deliver vehicles are operational, receive necessary maintenance, are clean and meet regulatory standards.

Minimum Qualifications:

• Current California Drivers License required.
• Must be 21 years of age or older.
• Completion of high school or basic education equivalency required.
• High school level reading and math skills.
• Ability to lift 100 pounds on a regular basis.
• Must be able to pass background and drug screen.
• Must be able to be on call.

Job Type: Full-time

Work Location: On the road

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift: 8 hour shift

License/Certification: Driver’s License (Required)

CSR – Customer Service Representative

Location: Foster City, CA

Responsible for the coordination and acceptance of all patients. Representative assures initial qualification of patients by process of acceptability, financially and by the appropriateness of therapy and geographic feasibility.

Responsibilities:

• Implements CHME’s Mission Statement.
• Professional phone etiquette and provide excellent customer service.
• Responsible for assuring the quality of order that will meet company criteria for service and reimbursement.
• Ensures orders meet guidelines; Medicare, Medi-Cal and other contracted payers associated with CHME.
• Utilizes clinical staff for complex orders. (RCP, RD and or ATP)
• Assures coordination with Distribution Manager to meet delivery time frames.
• Reviews daily patient delivery logs, coordinates re deliveries and tracks issues. Notifies appropriate department of any failures of response. Also notifies any referral sources of service failures.
• Participates in team meetings
• Supports other department’s with strong communication skills
• Assures department supports daily UPS/dropship cut off times to assure customer satisfaction for items that are shipped, rather than delivered. (Medical supplies).
• Reviews weekly patient intake report with Supervisor.
• Participates in Performance Improvement (PI) activities.
• Reviews open order report daily to ensure timely and accurate booking of revenue.
• Meets with Department meetings routinely to review “revenue qualification” at point of patient acceptance.
• Participates in ongoing education and training.
• Responds to customer service complaints, tracks and reports to CQI.
• All other duties as assigned by supervisor

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – Uses intuition and experience to complement data.
• Demonstrates attention to detail.
• Problem Solving – Gathers and analyzes information skillfully; Works well in group problem solving situations.
• Technical Skills – Assesses own strengths and weaknesses
• Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Call Center – High volume Inbound/Outbound call management preferred.
• Interpersonal – Maintains confidentiality; Listens to others without interrupting; Remains open to others’ ideas and tries new things.
• Oral Communication – Listens and gets clarification.
• Team Work – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Contributes to building a positive team spirit.
• Written Communication – Able to read and interpret written information.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Cost Consciousness – Conserves organizational resources.
• Ethics – Works with integrity and ethically; upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values.
• Adaptability – Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions.
• Initiative – Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation – Generates suggestions for improving work.
• Judgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
• Motivation – Measures self against standard of excellence.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
• Professionalism – Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Knowledge of Medicare, Medi-cal and private insurance is highly desired. Bilingual a plus.

EDUCATION/EXPERIENCE: High School or college education preferred, experience in HME industry preferred and or at least 1 year of customer service history.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Word Processing and system software.The noise level in the work environment is usually quiet. While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50+ pounds.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ATP- Assistive Technology Professional

Location: Foster City, CA

SUMMARY: CHME is a one stop service provider for DME, respiratory, and complex rehab services in the San Francisco Bay Area, also serving adjacent counties of Alameda, San Mateo, Santa Clara, Contra Costa, and Marin. We have a strong focus on group 3 power mobility, custom seating and pediatric mobility, working closely with Acute Rehab clinics, CCS offices and Regional Centers in our service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides care and fabricating and fitting assistive technology for patients with disabling conditions of limbs and spine by performing the following duties: other duties may be assigned.

• Implements CHME’s Mission Statement.
• Performs thorough assistive technology assessments for people with disabilities.
• Prepares reports and documentation based on assistive technology assessments.
• Provides training to individuals and service providers on specific AT devices.
• Makes and/or assembles assigned assistive technology devices, including measurements, model modifications, and layouts in consultation with physician.Equipment may be:
• o Seating and position systems
• o Orthotics and prosthetics
• o Environmental access
• o Computer access
• o Augmentative and Alternative Communication
• o Electronic aids for daily living
• o Transportation
• o Mobility aids
• o Instructional aids
• o Recreational
• o Vocational
• Evaluates assistive technology on patient to ensure fit, function, and workmanship.
• Repairs and maintains assistive technology equipment.
• Collaborates with other agencies to inform consumers and service providers on new policies and procedures and new types of assistive technology.
• May have to communicate or interact with, assess, or treat CHME’s customers that may be:
• Pediatrics (1 – 17 years of age)
• Adults (18 – 64 years of age)
• Seniors (65 years or greater)
• Participates in Performance Improvement (PI) activities.
• Participates in ongoing education and training.

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – Uses intuition and experience to complement data.
• Design – Demonstrates attention to detail.
• Problem Solving – Gathers and analyzes information skillfully; Works well in group problem solving situations.
• Project Management – Completes projects on time and budget.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities.
• Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal – Maintains confidentiality; Listens to others without interrupting; Remains open to others’ ideas and tries new things.
• Oral Communication – Listens and gets clarification.
• Team Work – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Contributes to building a positive team spirit.
• Written Communication – Able to read and interpret written information.
• Change Management – Prepares and supports those affected by change.
• Leadership – Exhibits confidence in self and others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates.
• Managing People – Makes self available to staff; Improves processes, products and services.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen – Displays orientation to profitability.
• Cost Consciousness – Conserves organizational resources.
• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences.
• Ethics – Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.
• Adaptability – Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Initiative – Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation – Generates suggestions for improving work.
• Judgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
• Motivation – Measures self against standard of excellence.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
• Professionalism – Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• Bachelor’s degree in rehabilitation engineering, technology or related field and two years relevant experience. Special consideration given to individuals who have already received the RESNA Assistive Technology Practitioner (ATP) credential or who are prepared to take the test to become credentialed.

LANGUAGE ABILITY:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

MATH ABILITY:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

• To perform this job successfully, an individual should have knowledge of Word Processing and system software.

CERTIFICATES AND LICENSES:

• Active ATP/CRT Credential

SUPERVISORY RESPONSIBILITIES:

• May supervise 2 – 20 staff members in the Rehabilitation Department.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 100 pounds.
• Must show proof of COVID vaccination

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Home Health
• Physical & Rehabilitation Medicine

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Experience:

• Healthcare Occupations: 3 years (Preferred)

Work Location: On the road

Intake Customer Service Manager

As the Intake Customer Service Manager, you will oversee the daily operations of a diverse team of Customer Service Representatives, ensuring they provide exceptional support to both internal and external customers regarding company products and services. Your role involves fostering a trusted advisor relationship with customers, handling escalations, and ensuring efficient onboarding and training. You will develop and monitor key performance metrics, assign tasks based on team members’ strengths, and perform quality checks to identify training needs. Additionally, you will manage order processing, engage with patients and referral sources, mentor team members, and conduct annual performance evaluations. Your leadership will drive professional growth and reward high performers, ensuring a positive and effective work environment.

Essential Duties and Responsibilities:

• Manage daily operations of a team of Customer Service Representatives with varying levels of skill sets which provide operational/business help to internal and external customers on company products and services
• Ensure team develops a trusted advisor relationship with customers, including answering calls, completing customer onboarding/training, and troubleshooting/managing escalations as needed
• Supervise and oversee secondary vendors managing intake and call center duties to ensure alignment with company standards and seamless customer service
• Develop and maintain key metrics and goals to monitor personal and team performance and effectiveness
• Identify the strengths and skills of team members to assign tasks effectively. Ensure that deadlines are realistic and communicated clearly
• Perform quality checks on individual work performance, identify training needs, and provide coaching
• Ensure team members are proficient in using the tools and technology to complete ordering processing
• Oversees engagement of patients and referral sources in order status, ensuring timely follow-up as needed
• Mentors team members and acts as a first point of contact for daily escalations
• Monitor work assignments to ensure they are conducted in a timely manner, addressing any delays or issues promptly
• Maintain an approachable demeanor and encourage team members to share their concerns and feedback at any time.
• Reward high performers accomplishments with opportunities for further training, promotions, or more significant responsibilities
• Support team members’ professional growth by providing opportunities for training, mentoring, and career advancement.
• Conduct annual performance evaluations and merit reviews
• Performs other duties as required

Minimum Required Qualifications:

• A minimum 5+ years of experience in a healthcare environment preferably in medical device or equipment industry with exceptional experiences in team member development, coaching, and mentoring
• 5-7 years of progressive leadership experience in a customer service environment, preferably in the healthcare field
• Demonstrated ability to influence others either directly or indirectly with proven cross-functional partnership and escalation management techniques
• Detail oriented, organized, with excellent written and verbal communication skills with demonstrated ability to multi-task and shift priorities quickly while maintaining focus under limited supervision
• Exceptional communicator with a proven track record of effective change management capabilities
• High level of responsibility, ownership and accountability
• Calm under pressure, can excel and thrive in a high-volume, continuously changing, fast-paced environment with a positive attitude and dedicated work ethic.
• Intermediate to advanced knowledge of Microsoft programs like Outlook, Word, and Excel.
• Ability to prioritize tasks based on business needs
• Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines

Required Education and Training:

• Minimum of a four-year college degree
• 5-7 years of progressive leadership experience as an Intake Customer Service Manager preferably in the healthcare field
• Intermediate to advanced knowledge of Microsoft Office products (Microsoft Outlook, Excel, Word, PowerPoint)
• Experience in the DME field
• Brightree experience a plus

Skills:

• Communication. Strong communication skills (both written and verbal) are essential to effectively interact with customers and team members, ensuring clear and empathetic communication to address customer needs
• Analytical skills. Must have analytical skills to interpret customer data and feedback and KPIs, identify patterns, and extract insights that inform decision-making and drive improvements in the customer experience
• Problem-solving. Strong problem-solving skills are required to identify issues, devise innovative solutions and navigate complex customer-related challenges
• Leadership. Must have strong leadership skills to inspire, motivate, and guide team members toward a common goal of delivering exceptional customer experiences. Must be able to develop and document standard operating procedures and provide training internally and externally.
• Adaptability. In a dynamic business environment, adaptability is key to responding to changing customer demands, market trends, and technological advancements, enabling them to stay ahead of the curve. Must have strong time management skills, ability to multitask and stay organized

CHME, Inc. Foster City, CA 94404 This is a full-time on-site position working in our Foster City Headquarters.

Salary Range

• $70,000/yr – $85,000/yr