About CHMECareers

Jobs at CHME

Why Join CHME

CHME’s guiding principle, to put patients first, has allowed it to attract and retain a team of dedicated professionals. This commitment to patient care extends into the community – as demonstrated through CHME’s corporate giving.

If you’re looking for a job where care and service drive business decisions, you should consider CHME.

Learn more about why clients and staff stay with CHME

Benefits at a Glance

CHME offers employees a benefits package that includes:

  • Variety of health plans for medical care
  • Delta Dental
  • VSOP Vision
  • 401K with company matching

Open Positions

Customer Intake Coordinator

Location:  Foster City, CA

The Customer intake Coordinator (Medical Supplies Role) works in a highly fast paced department developing a strong knowledge in Medical Standards and reviews & maintains high quality and accuracy of documentation.

Customer Intake Coordinator

Location:  Foster City, CA

The Customer intake Coordinator (Medical Supplies Role) works in a highly fast paced department developing a strong knowledge in Medical Standards and reviews & maintains high quality and accuracy of documentation.

Responsibilities:

  • Demonstrates and ensures a commitment to quality in all actions and decisions in accordance with Company standards.
  • Confirm patient information from new and unconfirmed orders as they arrive in queue; prioritize incoming items according to product type and level of urgency.
  • Review & assess quality of required documentation.
  • Assist with obtaining all missing items for incomplete orders; redirect as needed.
  • Access insurance/payer websites to research guidelines and determine coverage.
  • Develop and maintain a strong applicable knowledge of medical supplies to respond accurately to customer needs.
  • Multi-task and complete high volumes of work with an extremely strong attention to detail are essential.
  • Creating new cases in Brightree to obtain missing documents and get patients to billing status.
  • Contact patient/caregiver to obtain verbal confirmation of order and inform them of benefits coverage.
  • Review prescription and account information and validate documents.

Knowledge, Skills, and Abilities:

  • Ability to perform complex repetitive work with frequent interruptions without losing patience or focus.
  • Effectively communicate with internal and external parties, including patients and insurance companies, via email, fax and phone.
  • Must be organized and pay attention to details while ensuring a high quality work product.
  • Must have the ability to manage multiple tasks and prioritize.
  • Proficiency with Microsoft Office applications and data entry skills are required.

Minimum Qualifications:

  • Bachelor’s degree preferred, High School Diploma or GED.
  • Position requires a minimum of two (2) years of customer service or healthcare industry
  • Knowledge of Medicare, Medi-Cal and private insurance is highly desired.
  • Bilingual a plus.

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To apply for this position, please DOWNLOAD CHME’s Application for Employment.  You can fax your completed application to 1-650-931-8928 or email it to jobs@chme.org.

Dispatcher

Location:  Foster City, CA

We are looking for compassionate individuals who want to make a difference in our patients’ lives.

Dispatcher

Location:  Foster City, CA

We are looking for compassionate individuals who want to make a difference in our patients’ lives.

Responsibilities:

  • Dispatch, schedule and coordinate all requests including hospice needs.
  • Makes sure all tickets are assigned to a proper manifest to ensure accuracy.
  • Investigate any outstanding orders in the manifest to ensure accuracy.
  • Takes orders by phone and coordinates them accordingly.
  • Communicate with technicians, hospices, and families about all matters concerning order requests.
  • Communicate any hazardous patient contact to all applicable people.
  • Abide by HIPPA standards and keep all medical records secure.
  • Ensure all sales order requests are being completed as requested.
  • Contact all family members or care givers to verify order requests..
  • Communicate all areas of concern to appropriate manager.
  • Communicate with warehouse and manager about any special equipment request.
  • Coordinate personal schedule and communicate with manager to ensure minimal overtime and expenses.
  • Works effectively with other company employees, managers and departments.
  • Performs all job functions with company mission, vision and goal statement in mind.
  • Ensures compliance with company policies and procedures.
  • Communicate with all applicable people in every order.
  • Keep up with all the daily orders. 

Knowledge, Skills, and Abilities:         

  • Must demonstrate proficient ability to foster professional working relationships utilizing strong interpersonal and communication skills organization-wide.
  • Must demonstrate proficient ability and practical knowledge of personal computer use, routing software, and word processing software, spreadsheet software, billing software, and accounting software.
  • Demonstrate the ability to quickly and proficiently learn to use company specific software programs and any other handheld or technology tools as required for completing job tasks. 

Minimum Qualifications:

  • High school diploma, six months industry related work experience and/or training; or equivalent combination of education and experience.
  • No professional certificate or licensure required, although preferred.
  • Must be proficient in typing skills. 35-40 wpm preferred
  • Must be able to pass background and drug screen.
  • Must be able to be on call.

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To apply for this position, please DOWNLOAD CHME’s Application for Employment.  You can fax your completed application to 1-650-931-8928 or email it to jobs@chme.org.

Driver/Technician

Location: Foster City, CA

The Driver/Technician is an entry level position whose primary responsibilities include: driving a 14 foot box truck, delivery-pick up of home medical equipment, education and assessment to patients. Ability to lift 100 pounds on a regular basis, work in a fast-paced environment, computer proficiency, strong written and verbal communication skills, and a valid driver’s license. On-call work hours are required. This position requires the ability to work independently. Must adhere to Company, Federal, State and local regulations and compliance.

Driver/Technician

Location: Foster City, CA

The Driver/Technician is an entry level position whose primary responsibilities include: driving a 14 foot box truck, delivery-pick up of home medical equipment, education and assessment to patients. Ability to lift 100 pounds on a regular basis, work in a fast-paced environment, computer proficiency, strong written and verbal communication skills, and a valid driver’s license. On-call work hours are required. This position requires the ability to work independently. Must adhere to Company, Federal, State and local regulations and compliance.

Responsibilities:

  • Delivers medical equipment to patients as directed by the Distribution Manager, Dispatcher, and other designated company representative.
  • Responsible for delivering, set-up, service and pick-up of medical equipment and related supplies to and from patient’s residence and skilled facilities.
  • Provide instruction and education material to the patient/or caregiver(s) on the operation, cleaning, and maintenance of medical equipment.
  • Transport, handle and route medical equipment according to CHME Solutions policies and procedures to comply with infection control, equipment maintenance, and safety.
  • Perform scheduled preventative maintenance and non-scheduled maintenance of equipment.
  • Complete performance safety checks on equipment at the time of delivery.
  • Perform structural/environmental, safety, and patient assessments as related to equipment.
  • May clean and disinfect medical equipment as needed.
  • Load and unload equipment safely to assure no damage or injury.
  • Utilize transport devices provided by CHME.
  • Maintain accurate records in accordance with CHME policies and procedures, i.e., patient equipment delivery/pick-up/service forms, vehicle reports, manifests, and patient needs.
  • Present equipment education to a level of understanding by patients/families.
  • Provide internal CHME Staff with training on home medical equipment.
  • May assists less experienced MSTs by providing guidance and counseling on job duties and responsibilities.
  • Ensures delivery vehicles are stocked with appropriate supplies, safety, personal protective and cleaning equipment.
  • Maintains, organizes, and ensures that deliver vehicles are operational, receive necessary maintenance, are clean and meet regulatory standards.

 Knowledge, Skills, and Abilities:

  • Strong knowledge in all home medical equipment and ability to train MST staff effectively in High Flow Therapy and Enteral Pumps.
  • Computer literate for accurate tracking of equipment and daily performance.
  • Ability to provide initial general training to newly hired Medical Service Technicians.
  • Experience with the operation and repair of durable medical equipment preferred.
  • Ability to read a map/GPS and follow directions.
  • Highly Organized.
  • Strong Administrative Skills.
  • Able to work with hand-held scanning device.
  • Ability to work unsupervised in field exercising discretion and independent judgment.
  • Ability to physically access any home, nursing home, Assisted living facilities, and hospitals.

 Minimum Qualifications:

  • Current California Drivers License required, Hazardous Endorsement Required.
  • Must be 21 years of age or older.
  • Completion of high school or basic education equivalency required.
  • High school level reading and math skills.
  • Ability to lift 100 pounds on a regular basis.
  • Must be able to pass background and drug screen.
  • Must be able to be on call.

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To apply for this position, please DOWNLOAD CHME’s Application for Employment.  You can fax your completed application to 1-650-931-8928 or email it to jobs@chme.org.

CSR – Customer Service Representative

Location: Foster City, CA

Responsible for the coordination and acceptance of all patients. Representative assures initial qualification of patients by process of acceptability, financially and by the appropriateness of therapy and geographic feasibility.

CSR – Customer Service Representative

Location: Foster City, CA

Responsible for the coordination and acceptance of all patients. Representative assures initial qualification of patients by process of acceptability, financially and by the appropriateness of therapy and geographic feasibility.

Responsibilities:

  • Implements CHME’s Mission Statement.
  • Professional phone etiquette and provide excellent customer service.
  • Responsible for assuring the quality of order that will meet company criteria for service and reimbursement.
  • Ensures orders meet guidelines; Medicare, Medi-Cal and other contracted payers associated with CHME.
  • Utilizes clinical staff for complex orders. (RCP, RD and or ATP)
  • Assures coordination with Distribution Manager to meet delivery time frames.
  • Reviews daily patient delivery logs, coordinates re deliveries and tracks issues. Notifies appropriate department of any failures of response. Also notifies any referral sources of service failures.
  • Participates in team meetings
  • Supports other department’s with strong communication skills
  • Assures department supports daily UPS/dropship cut off times to assure customer satisfaction for items that are shipped, rather than delivered. (Medical supplies).
  • Reviews weekly patient intake report with Supervisor.
  • Participates in Performance Improvement (PI) activities.
  • Reviews open order report daily to ensure timely and accurate booking of revenue.
  • Meets with Department meetings routinely to review “revenue qualification” at point of patient acceptance.
  • Participates in ongoing education and training.
  • Responds to customer service complaints, tracks and reports to CQI.
  • All other duties as assigned by supervisor

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical – Uses intuition and experience to complement data.
  • Demonstrates attention to detail.
  • Problem Solving – Gathers and analyzes information skillfully; Works well in group problem solving situations.
  • Technical Skills – Assesses own strengths and weaknesses
  • Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • Call Center – High volume Inbound/Outbound call management preferred.
  • Interpersonal – Maintains confidentiality; Listens to others without interrupting; Remains open to others’ ideas and tries new things.
  • Oral Communication – Listens and gets clarification.
  • Team Work – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Contributes to building a positive team spirit.
  • Written Communication – Able to read and interpret written information.
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Cost Consciousness – Conserves organizational resources.
  • Ethics – Works with integrity and ethically; upholds organizational values.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values.
  • Adaptability – Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality – Is consistently at work and on time.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions.
  • Initiative – Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation – Generates suggestions for improving work.
  • Judgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
  • Motivation – Measures self against standard of excellence.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism – Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
  • Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Knowledge of Medicare, Medi-cal and private insurance is highly desired. Bilingual a plus.

EDUCATION/EXPERIENCE: High School or college education preferred, experience in HME industry preferred and or at least 1 year of customer service history.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Word Processing and system software.The noise level in the work environment is usually quiet. While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50+ pounds.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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To apply for this position, please DOWNLOAD CHME’s Application for Employment.  You can fax your completed application to 1-650-931-8928 or email it to jobs@chme.org.

Hospital Liaison

Location: San Francisco, CA

The Hospital Liaison reports to the CHME Manager and Hospital Designated employee. The Hospital Liaison works within the central hub of patient care coordination to facilitate discharge planning needs with a focus on DME (Durable Medical Equipment). The Hospital Liaison will have daily regular interactions with the various clinicians and supportive staff members to coordinate DME orders with contracted providers to ensure safe patient discharges to the home and community setting. The Hospital Liaison will also manage the relationship between CHME and the hospital, reporting DME and process relating needs to be addressed.

Hospital Liaison

Location: San Francisco, CA

The Hospital Liaison reports to the CHME Manager and Hospital Designated employee. The Hospital Liaison works within the central hub of patient care coordination to facilitate discharge planning needs with a focus on DME (Durable Medical Equipment). The Hospital Liaison will have daily regular interactions with the various clinicians and supportive staff members to coordinate DME orders with contracted providers to ensure safe patient discharges to the home and community setting. The Hospital Liaison will also manage the relationship between CHME and the hospital, reporting DME and process relating needs to be addressed.

Responsibilities:

  • Coordinating orders for Home Medical Equipment and Respiratory Services (HME/RT), from the Case Management staff and any other hospital designated employee.
  • Placing the order with the appropriate contracted vendor.
  • Insuring that the delivery and set-up is completed within the required time frame.
  • Assisting the case management staff with any and all HME/RT related issues, questions etc.
  • Helping to facilitate timely hospital discharges by insuring that the necessary HME/RT items are delivered to the Hospital and/or patients home.
  • Managing the Hospital’s designated equipment consignment closets and insuring that the necessary minimum and maximum quantities are on hand.
  • Reporting and processing of closet orders will be to CHME management to include completion of closet paperwork, reconciliation of closet equipment, and recommendation of improved methods for managing closets to minimize shortages, and coordination of marketing reps to get the message out to the appropriate CPMC staff to insure compliance.
  • The Liaison will be responsible to work with Logistics and have dotted line responsibility for the assigned service technician(s) to insure delivery time frames are met.
  • Provide educational in-services to keep hospitals up to date with health care policies within the industry, and develop tools to aide in any changes or updates.
  • Build and manage vendor relations to expand supportive network for hospital.
  • The liaison will perform various supportive tasks, required by the Hospital or CHME.
  • Assist the local CHME office with various tasks as assigned, including verifying insurance, same & similar, meeting insurance billing criteria, processing order into Brightree, and preparing the patients’ chart for the office.
  • Additional job duties maybe added as needed by CHME.
  • Meet with patients as needed to gather information, get paperwork signed, and deliver equipment as needed.

QUALIFICATION REQUIREMENTS:

  • High school or college education
  • Two year’s of experience preferably in an HME/RT position or in the health care industry
  • Proficient at Microsoft Office – Word, Excel, Outlook, PowerPoint
  • Excellent communication and organization skills

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To apply for this position, please DOWNLOAD CHME’s Application for Employment.  You can fax your completed application to 1-650-931-8928 or email it to jobs@chme.org.

Respiratory Therapist

Location: Foster City, CA

Provides Respiratory Therapy in the homecare setting. CHME (California Home Medical Equipment) has an opening for a full time/ part time respiratory therapist position for the East Bay// San Mateo area.

Respiratory Therapist

Location: Foster City, CA

Provides Respiratory Therapy in the homecare setting. CHME (California Home Medical Equipment) has an opening for a full time/ part time respiratory therapist position for the East Bay// San Mateo area.

Responsibilities:

  • Responsible for providing instruction and routine follow-up with patients, family and caregivers on the proper use of various medical equipment.
  • This includes cpap, bilevel therapy, oxygen therapy, ventilators, apnea monitors, suction, cough assist as well as other treatment modalities.
  • The respiratory therapist will interact with referrals, physicians and home health agencies to ensure ongoing communication and integrated care plans.
  • Makes appropriate clinical decisions regarding therapies provided, patient home assessments, intervenes and identifies individual patient needs.
  • Maintains patient files with current physician orders, progress notes and other detailed information.
  • Assures compliance requirements as they pertain to insurance protocols, CHAPS and the State Board of Pharmacy.

OTHER SKILLS: motivated individual with ability to work creatively in various home environments. Equipment setups done at our Foster City office, patient homes and hospitals. Provides educational in-services to staff members, physicians, referrals and other customers as requested. Routine interaction with sales staff to further skills, advancement.

REQUIREMENTS: Current RCP license in state of practice, RRT preferred, current CPR certification, valid driver’s license and auto insurance.

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To apply for this position, please DOWNLOAD CHME’s Application for Employment.  You can fax your completed application to 1-650-931-8928 or email it to jobs@chme.org.

Claim and Documentation Specialist

Location: Foster City, CA

Gathers completed certificate of medical necessity and supporting clinical documentation. Assists with periodic claim review and commercial payer credit adjustment reconciliation.

Claim and Documentation Specialist

Location: Foster City, CA

Gathers completed certificate of medical necessity and supporting clinical documentation. Assists with periodic claim review and commercial payer credit adjustment reconciliation.

Responsibilities:

  • Analyze commercial and fee for service claims to resolve held invoices and reviewing cases for medical necessity compliance.
  • Review certificate of medical necessity (CMN) worklist and resolve held invoices pending a CMN.
  • Represent the claims department as a subject matter expert and provide input to department and cross functional meetings.
  • Conform to contractual obligations for timeliness in rendering service and performing utilization overview.
  • Review claims for missing or incomplete information; requesting additional information needed to complete adjudication of claims.
  • Review claims for overage quantity, limitations and exclusions based on claims policies and procedures and document in claims notes to support payments or decisions.
  • Determine the level of reimbursement based on established criteria and defined provisions.
  • Escalate cases pending a reauthorization as needed; escalate cases that require an office visit to gather documentation.
  • Provide excellent service to clients and referral sources. Maintain the physician database with current contact information.
  • Obtain certificates of medical necessity and supporting clinical documentation. Ability to converse with clinicians and office staff to describe the information needed for an authorization to be processed.
  • Notifying manager of delay reasons that may affect timeliness of processing.
  • Manage special projects within the department such as coordinating audit requests.
  • Ability to run custom reports and analyze monthly reports where statistics are required for further analysis and monitoring by the management team.
  • Familiarity with Medi-Cal regulations, capitation policies and current processing procedures preferred.
  • Must have professional phone etiquette.

Experience:

  • Minimum of 1 year of prior work experience in claims operations environment in the health care insurance industry.
  • 1 year working as an analyst preferred. Prior combined work experience will be considered.
  • High school diploma; college degree preferred.
  • Demonstrated depth of knowledge and experience in medical claims procedures, processes, governing rules and aspects of claims adjudication including solid knowledge of HCPCS, medical terminology, durable medical equipment, and medical supplies.
  • Understand Medi-Cal DME authorization requirements and quantity limits.
  • Solid understanding of standard claims processing systems and claims data analysis.
  • Excellent communication skills; verbal and written.
  • Prior Brightree experience will be beneficial.
  • Strong MS Office skills (Word, Excel, PowerPoint).
  • Strong organization, time management and project management skills and multi-tasking abilities.
  • Ability to handle detailed work, work with varying types of data and excellent qualitative and quantitative abilities.

CHME, Inc. is an equal opportunity employer (EOE).

Benefits Offered: Health/Dental/Vision401K

PTO and Holidays

Key Word Search: Contract Specialist Billing Audit Order Reviewer DME Home Medical Equipment Medi-Cal Commercial Certificate of Medical Necessity Clinical Documentation Telephone Phone Claims Authorizations Appeals

Job Type: Full-time

Salary: $38,000.00 to $40,000.00 /year

Job Location: Foster City, CA

Required education: High school or equivalent

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To apply for this position, please DOWNLOAD CHME’s Application for Employment.  You can fax your completed application to 1-650-931-8928 or email it to jobs@chme.org.

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